Smart Citizen uses the singular most ubiquitous piece of technology that most citizens have – a Smart Phone, to connect people with their City and the City to its’ people to help improve the environment, service levels and customer satisfaction.

Smart Citizen comprises of four components: Citizen Engagement, City Control, Field Agent and Smart Citizen Integration. Click on the sections below to learn more.

Citizen Engagement

Smartphones are now ubiquitous and many citizens, even those in rural areas and emerging markets have access. As a result we have found this to be the most convenient and effective way for citizens to both communicate with their City and to receive communication from the City.

City Control

Field Agent

A smart city is an urban development vision to integrate multiple information and communication technology (ICT) and Internet of Things (IoT) solutions in a secure fashion to manage a city’s assets – the city’s assets include, but are not limited to, local departments‘ information systems, schools, libraries, transportation systems.

The Field Agent App provides a ‘job card’ feature to allocate issues to a field agent or contractor. This provides details of the issue, including a description, category, a photo and the GPS coordinates, which allied with the devices’ mapping can provide directions to the issue.

Smart Citizen Integration

EAI enables data to flow from one program to another, and provides interfaces to manage the data flow. EAI is really what allows organisations to realise the full benefit of their software investments, the ability to use data as fully as possible.



Click on the Case Studies below to learn more about how Smart Citizen has been used to enable Cities and Citizens.

  •  Find&Fix Mobile App – The JRA’s Find&Fix mobile app fundamentally improves theway road faults are reported and fixed. Intervate was approached by the JRA to develop an app that would help improve service delivery on issues related to Johannesburg’s roads.
  •  VayaMoja App – Intervate created the VayaMoja public transport mobile app to bring a positive citizen experience back into Public Transport, and as a result transformed the public transport experience into an amazing smart city adventure.
  •  Maru a Jozi App -The City of Johannesburg were well on their way to executing on their Smart City initiatives, but they lacked a mobile citizen engagement solution with which to truly engage their citizens across all utilities and services.