Smart Citizen started its life as a conceptual idea born in the Wimpy Restaurant in OR Tambo International Airport by one of Intervate‘s former Directors Wilhelm van Rensburg. The first development of this concept was called “Fix My City” and was developed on a the Windows Mobile and Android platforms in 2012.

The solution was not entirely unique, but it was the first of its kind in the African continent and was one of a few commercial solutions globally to consider the needs of Citizens in an increasingly popular Smart City debate.

The original “Fix My City” app was designed to assist municipalities and city agencies to gather information about infrastructure problems within a city, to aid with, and to help with tracking, planning, and assigning maintenance teams.

Fix My City utilised key components of modern smart phone technology including the global positioning system (GPS) the camera and 3G data or WiFi connectivity. These components are only available to native apps and therefore drove the decision to build Fix My City as a native app.

The GPS component is used for location mapping and in tandem with a geo-fence, a defined boundary on a map which facilities the mapping of a location to a defined group. The camera is used to capture an image which is then used through the case management process.

In 2013, we realised that the ‘Fix My City’ concept could be applied to a number of similar use cases involving geo-location tracking, image capture and communication with middleware solutions. To this end, Intervate created the “FMC Framework” that could then be applied quickly and efficiently with a customised user interface and with specific input and output specifications to meet the unique needs of differing industries’ requirements, not just the public sector.

In 2014 another of Intervate’s former directors, Lionel Moyal worked on the business and solution development of this solution with Craig Heckrath (who is still the Product Manager of Smart Citizen today) and developed the solution further to become “The Citizen Reporting Framework”

The Citizen Reporting Framework was a significant enhancement over the original “Fix My City” App and the “FMC Framework” and was used to power the well know Johannesburg Road Agency (JRA) Find & Fix App, which enabled the JRA to overcome its challenges of an overwhelmed call centre and restored faith to the people of Johannesburg who had an effective communication channel to the City’s road agency (take a look at the Case Study for the JRA Find & Fix App).

In 2015 Intervate entered the Microsoft Worldwide Partner Awards with the Citizen Reporting Framework and the acclaimed JRA Find & Fix app and was recognised as a finalist in the Public Sector: CityNext category, awarded for its work with the City of Johannesburg and helping to create a Smart City in South Africa.

In the same year Intervate was awarded the South African ‘Microsoft Partner of the Year’ Award recognising its work as the leading Microsoft partner in South Africa.

The Citizen Reporting Framework has since powered a number of different solutions including SNAP!, a product created for a company called Cool Touch, to whom Intervate licensed the framework to assist them bringing a Facilities Management product to market, a SHEQ app positioned at the manufacturing industry and a number of others.

In 2016 Intervate decided to productise the framework and the Smart City offering and to formalise the product to enable it to be marketed globally via a reseller channel of partners.

Smart Citizen was the result of this process and has been developed to be modular and scalable and has been readied for global sale and was launched on 31st October 2016

  • IntervateIntervate, a T-Systems company in South Africa, is an enabler of digital transformation, delivering digital workplace and citizen solutions and customer experiences that drive efficiency, improve productivity and increase engagement.We have over 17 years’ experience in delivering innovative solutions that enable digital transformation including Enterprise Mobility, Enterprise Information Management, Customer Relationship Management, Business Process, Cloud solutions and Enterprise Application Integration.Our technical expertise is supported by an understanding of the strategic drivers and challenges that enable us to provide our customers with professional guidance regarding the best practices proven to deliver successful projects and business benefits.Intervate’s Smart Citizen Team are focused on delivering Citizen and e-Government solutions and work closely with Microsoft’s CityNext Team to identify needs and requirements and to ensure that these needs are met through our products.
  • T-SystemsT-Systems forms part of the Deutsche Telekom group of companies, which puts the company in a unique position to combine Information Technology and Telecommunications into replicable, cost effective solutions.Internationally, T-Systems is one of Europe’s leading providers of Information and Communications Technology (ICT), and is responsible for serving major business accounts.Since its inception in South Africa in 1997, T-Systems has cemented its position as one of the most successful companies in the group outside of Europe. T-Systems South Africa proudly employs between 1000 and 1500 professionals. The head office is located in Midrand, Gauteng, with a second major office in Cape Town and several representative offices in locations throughout South Africa.
  • Deutsche TelekomDeutsche Telekom is one of the world’s leading integrated telecommunications companies with around 151 million mobile customers, 30 million fixed-network lines and more than 17 million broadband lines (as of December 31, 2014).The Group provides fixed network, mobile communications, Internet and IPTV products and services for consumers and ICT solutions for business customers and corporate customers.Deutsche Telekom is present in more than 50 countries and has approximately 228,000 employees worldwide. The Group generated revenues of EUR 62.7 billion in the 2014 financial year – more than 60 percent of it outside Germany.


Since we launched the Find and Fix app, the residents of Johannesburg have come on board with great enthusiasm, resulting in improved positive responsiveness to service delivery issues.Skhumbuzo Macozoma, Johannesburg Road Agency Managing Director


Smart Citizen was awarded a finalist position in the 2015 Global Microsoft CityNext Awards