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CASE STUDIES

Find & Fix Mobile App

Johannesburg Road Agency (JRA), South Africa

The JRA’s Find & Fix mobile app fundamentally improves the way road faults are reported and fixed. Intervate was approached by the JRA to develop an app that would help improve service delivery on issues related to Johannesburg’s roads.

JRA GOVERNMENT AZURE DOWNLOAD PDF

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VayaMoja App

City of Johannesburg, South Africa

Intervate created the VayaMoja public transport mobile app to bring a positive citizen experience back into Public Transport, and as a result transformed the public transport experience into an amazing smart city adventure.

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Maru a Jozi App

City of Johannesburg, South Africa

The City of Johannesburg were well on their way to executing their Smart City initiatives, but they lacked a mobile citizen engagement solution with which to truly engage their citizens across all utilities and services.

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Find & Fix Mobile App

Johannesburg Road Agency (JRA), South Africa

South African city empowers citizens to help improve roadways with mobile app.

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  • Skhumbuzo Macozoma

    Since we launched the Find and Fix app, the residents of Johannesburg have come on board with great enthusiasm, resulting in improved positive responsiveness to service delivery issues.

    Skhumbuzo Macozoma, Johannesburg Road Agency Managing Director
  • Skhumbuzo Macozoma

    An increasing number of residents and customers are using the app to assist the City to timeously attend to service delivery breakdowns such as potholes, faulty traffic lights and other road-related defects.

    Skhumbuzo Macozoma, Johannesburg Road Agency Managing Director
  • Skhumbuzo Macozoma

    We have reduced the average time to resolve a service request from 32.4 days to less than a day,

    Skhumbuzo Macozoma, Johannesburg Road Agency Managing Director
  • Skhumbuzo Macozoma

    The launch of this new smartphone app forms part of our turnaround strategy and service delivery drive

    Skhumbuzo Macozoma, Johannesburg Road Agency Managing Director