DIGITALLY TRANSFORMING THE FIELD AGENT / CONTRACTOR PROCESS ENSURES THAT THE INVESTMENT MADE IN SMART CITIZEN IS REALISED THROUGH A COMPLETE DIGITAL LIFECYCLE EXPERIENCE
The Field Agent App provides a ‘job card’ feature to allocate issues to a field agent or contractor. This provides details of the issue, including a description, category, a photo and the GPS coordinates, which allied with the devices’ mapping can provide directions to the issue.
Once the job is complete the field agent or contractor can mark the issue as complete which will update through the City Control and send a message to the citizen on their Smart Citizen App, keeping the citizen informed and updated.
The Field Agent App is a tablet app.
KEY APP FEATURES – SEARCH AND OWNERSHIP
Issue search and details:
Field agents have a default view of issues around them which can be further filtered with advanced search (nearby, neglected items, high priority items etc.). Searches can be saved for reuse.
Field agents can take ownership of issues and add them to their “My items” view.
KEY APP FEATURES – NAVIGATE AND UPDATE
Navigate to issue:
When viewing an issue, the Field Agent can “navigate to” the item. This will open the device’s default navigation app.
Update issue status with photo:
The field agent can update the status of an issue (e.g. fixing) with an optional photo(s).